Systems Engineer Hours 3:00 pm - 12:00 am and 3rd shift coverage as needed. Rotating Systems Engineers are responsible for managing all organization technologies by providing hands-on IT support. Duties include monitoring & management of multiple clients, variable shifts, working in a team environment, communications with clients, vendors, monitoring cloud resources, and supporting data center system components and processes. Systems supported include Azure and AWS Compute services, Windows Servers and Workstations, and Linux servers. Ability to learn new applications and concepts quickly (app/server/network/database). Responsibilities will include reliable shift coverage and team collaboration, adhering to strict security safeguards and maintaining “Best in Class” technology practices. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Keeps immediate supervisor, team members, well-informed of outages, service event activities, risks/concerns and recommended corrective actions.
Support disaster recovery plan and assures business continuity functions continue with all other departments and/or recommends manual methods for business continuity.
Monitor and administer Azure and/or AWS Cloud resources.
Manages and maintains multiple systems including but not limited to: Windows 10, Windows Server, Linux (Ubuntu), Red Hat, Mac
Ensures technology documents such as Specific Client KB’s, Run-Books, Service Contracts related to technology operations and/or technology services are reviewed, evaluated, updated and processed.
Contributes to the ITIL CSI process, assisting in the identification of potential additions, changes or improvements to client services.
Performs routine preventive maintenance on all systems, hardware and software as required by industry best practices.
Supports network operations to include maintenance, troubleshooting issues with carriers, installing & maintaining routers/switches, assessing and reporting operational status, performing backups and restores.
Network Device configuration and troubleshooting including WAPs, Routers and Switches (Layer 2 and 3).
KNOWLEDGE, AND ABILITIES
Strong analytical, critical thinking, and problem-solving skills.
Ability to prioritize projects.
Comfortable working in a fast-paced environment.
An understanding of best practices and how to implement them at a business-wide level.
Good interpersonal and communication skills.
SKILLS REQUIRED FOR THE POSITION
AD Administration and Support including Group Policy.
Microsoft 365 Administration – Outlook, Teams, SharePoint, Autopilot
Bachelor’s degree from four-year college or university in electrical engineering or computer science.
6 to 10 years related experience and training; or equivalent combination of education and experience.
Certifications and/or training in Azure, AWS, ITIL, Microsoft, VMware, Cisco, Citrix and Security Products.
TRAVEL REQUIREMENTS Up to 10% monthly depending on location. LOCATION/WORKING ENVIRONMENT
This job works out of our Jacksonville, FL facilities
CORPORATE CULTURE AND VALUES Astadia’s foundation for our success is our corporate culture, based on our values and principles. These include the highest level of commitment to integrity, quality, performance and teamwork. These are not just words. We not only assess and evaluate all employees on performance, but on how they live up to our core values and principles. Astadia is committed to continual development of our employees that allows future growth and career advancement to provide the means for a long-term career. We need great people to do great things! PHYSICAL REQUIREMENTS/DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Disclaimer: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others. ASTADIA IS AN EQUAL OPPORTUNITY EMPLOYER FEMALES, MINORITIES, VETERANS, DISABLED AND OTHER PROTECTED GROUP
