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As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.POSITION SUMMARY:Manages a compliance team with responsibility for significant business/product decisions supporting the Banking & Unsecured Lending products and services within TIAA Bank including, but not limited to unsecured lending, deposit product strategy, credit cards and student lending. Develops and exercises compliance business plans, policies and procedures and may also be responsible for various projects to improve efficiencies. Individual at this level has a clear understanding of the firm's different businesses and the related economics. Contributes to strategic planning and direction within area of expertise and is responsible for operational execution. With BU CCO, designs and sets compliance standards for aligned business area.Essential Functions
Provide compliance management and oversight for the Banking & Unsecured Lending business area by helping to develop policies and procedures in order to ensure key controls are implemented and maintained, compliance regulations and requirements are met, and proper business oversight is established.
Serve as a lead subject matter expert for supported business area on day-to-day compliance activities and initiatives.Identify and provide guidance on operationalizing new business area regulatory requirements.
Manage processes around compliance metrics and scorecards for aligned business area.
Manage compliance risk assessments to evaluate fundamental operations and identify potential risk areas or control issues.
Oversee monitoring and investigation of unusual trends or activities that can be indicative of compliance problems.
Develop management action plans to remediate any compliance-related issues.
Prepare reports for executive management and governance reviews and assist with other high-level general compliance activities as needed.Collaborate closely with senior level Business, Legal, Risk and other Compliance partners on compliance related matters.
Sometimes interact with external regulators and internal Audit partners.
Knowledge, Skills, and Abilities Requirements
Exceptional communication and leadership skills, including ability to present to management and ability to lead a broad level of staff with a great level of confidence while demonstrating diplomacy, courtesy, and respect
Strong and detailed understanding of laws and regulations related to mortgage lending and servicing
Strong working knowledge of mortgage servicing business operations procedures, including change management
Strong understanding of best practices in mortgage banking industry, including servicing and originations operations as well as regulatory expectations for mortgage origination and servicing operations of large consumer financial institutions
Viewed internally and externally as a subject matter expert in mortgage servicing compliance
Ability to collaborate with operational areas, regulators, and agencies using strong listening, facilitation, relationship development, and persuasion skills
Ability to organize, motivate, and ensure completion of deliverables by employees
QUALIFICATIONS:Required:
10+ years in compliance, riskmanagement,legal, regulatory,ora combination thereof required
7+ years of current experience in consumer financial products and respective laws, rules and regulations required
Desired:
CRCM certification preferred
Experience in providing compliance training preferred
Experience managing and directing operations with broad range of staff levels preferred
Experience with human resource guidelines, employee performance evaluations and development preferred
Experience in managing relationships with external vendors preferred
Previous experience with Internet utilization and Microsoft Office suite including Word, Excel, PowerPoint, and Visio preferred
Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the.If you need assistance applying due to being visually or hearing impaired, please email.We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.Additional Information
Requisition ID: 1721085
Field: Legal, Compliance, & RiskCompany: TIAA Bank
