Management and support of the Exchange environment to include both vendor and on premise
Tracking the implementation of resolution tasks, collecting, interpreting, and responding to changes in production data, and providing regular reporting to management
Proactively engaging major incident management and maintaining effective communication with stakeholders during downtime events
Providing input and contributing to all product or service-related audits
Producing process documentation and knowledge base articles to include “how to” guides
Implementing new initiatives and acting as coordination point for projects, taking ownership where necessary to ensure successful transition into production
Technical Qualifications:
Relevant work experience to include working with Exchange and related infrastructure as L2/L3 and familiarity with Exchange, Agile, and SDLC tools and processes
Previous experience working in an email service environment and hands on experience with Exchange server patching
Working knowledge of IT applications, network infrastructure technology, and the application of security components and corresponding interfaces
Proven experience TCIP/IP networking, PowerShell, and troubleshooting with Exchange Online in Office 365
