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IP Network Operations SpecialistApplyL3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue and 48,000 employees, with customers in more than 100 countries.Description:Job Title: IP Network Operations Specialist (NOS)Location: Melbourne, FLReq ID: AS20212001-55279Job Description:Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
Log calls and perform preliminary investigations into reported network issues.
Create trouble tickets and initiate workflow for problem resolution.
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
CCNA Certification or must obtain within 3 months of start date.
Qualifications:Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2 to 4) years of prior related experienceor2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience.
(2) Years Telecommunications Network Troubleshooting experience.
Preferred Additional Skills:Layer 1 Troubleshooting experience.
Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
Prior experience required in maintaining high service levels in a demanding customer support services environment.
Physical layer and routed technologies experience.
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of the CISCO network equipment.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
