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Who is Mastercard?We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Operating Model EvolutionAs part of the Data & Services Operational Excellence team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Data & Services.ROLE Manage the overall coordination, status reporting, financials, schedules and stability of project/function-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements Define and evolve standard operating model at global and regional level; ensures documentation and accessibility Drives growth of operating maturity agenda in collaboration with shared services lead Develop detailed project plans and manages all execution within budget constraints Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies) Develop compliance methodologies, including the creation of project metrics and charters, and risk mitigation and communication strategies. Establishes function metrics for measuring and tracking customer satisfaction Through partnership with business leaders, proactively recognizes and translates process and optimization needs into documented objectivesALL ABOUT YOU Experience leading global projects and programs across multiple geographies and across functions Business relationship leader responsible for overall relationship and deliverables across all projects Demonstrated thought leadership in developing business and operating models Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies Demonstrated success building relationships and delivering results on key strategic initiatives Experience delivering presentations and engaging with senior leadership Knowledge of Mastercard operations, operating models, and platformsMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Everyone wants easier ways to pay;we invent them.Checkout lines are slow;we speed them along.Merchants want more sales;we give them data and insights.People need financial access;we connect them.Corporate purchasing is complicated;we make it simple.Commuters are busy;we speed them on their way.Governments need greater efficiencies;we help create them.Small businesses are virtual;we give them access to a world of buyers.Retailers want to fight fraud;we provide the tools.Requisition ID: R-91728
