Implementation Analyst - LAC

Implementation Analyst - LAC

Vacancy expired!

Job Description

This organization provides client configuration and implementation expertise involving a unique set of skills with highly specialized knowledge of the complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, third party processors, non-traditional clients, state-owned entities, merchants, and direct connect merchants.

This is a client facing and an individual contributor role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

Essential Functions:

• Provide implementation and configuration support to assigned Visa clients and/or in assigned market; meet all milestones and deliverables in a timely manner; Ensure customer expectations are met and exceeded
• Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact
• Manage non-routine processing and change requests, as well as support customer initiatives
• Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs
• Act as approver for other analysts on client program changes
• Prepare and maintain detailed project plans, status reports, and issues logs in support of client projects and/or initiatives
• Build and enhance positive working relationships with Visa clients and internal stakeholders
• Represent customer system and operational requirements to internal Visa organizations
• Coordinate internal Visa resources to ensure delivery on commitments
• Report customer project accomplishments and deliverables to management monthly
• Provide training to internal and/or cross-functional teams and external clients, as applicable
• Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction

Qualifications

Basic Qualifications:

• 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Excellent time management, organization, and planning skills are essential
• Excellent verbal, written, presentation and interpersonal skills are required
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Able to set priorities, influence others, and manage customer expectations
• Demonstrate success in customer relationship management
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Working knowledge of client business drivers as it relates to their operations and processing services
• Must speak fluent English and Spanish

Preferred Qualifications:

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Proven global project management experience

Additional Information

Work hours: 8 hours - Regular Office hours

Travel:Position might require occasional travel for training or team meetings -

Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

All your information will be kept confidential according to EEO guidelines.