Senior Account Manager

The Senior Account Manager is a strategic operations and client services leader responsible for overseeing Williams Lea's service delivery within a prestigious international law firm. Based in Miami, this individual will lead on-site operations across multiple locations, including Miami, Boca Raton, and Atlanta, ensuring exceptional client service, operational excellence, financial performance, and employee engagement.This role serves as the primary relationship manager for key stakeholders, acting as a trusted partner to the client while driving innovation, operational improvements, and business growth opportunities. The successful candidate will be an influential people leader with a hospitality-minded approach, capable of building strong relationships, inspiring teams, and creating a positive, high-performing workplace culture.While operating within a highly professional legal environment, the firm's culture is notably collaborative, approachable, and relationship-focused. This is an excellent opportunity for a charismatic leader who enjoys working with people, solving problems, presenting business insights, and driving results across multiple locations. Location: Downtown Miami/Brickell gateway, Miami, FLThe Senior Account Manager will also oversee our firms based in Boca Raton and Atlanta.Schedule: Monday-Friday 8am-5pm with a 1-hour unpaid lunch break; some flexibility is requiredWork model: Fully onsite Job DutiesClient & Account ManagementServe as the primary point of contact and trusted advisor for senior client stakeholders across multiple office locationsBuild and maintain strong client relationships through proactive communication, partnership, and exceptional service deliveryLead monthly and quarterly business reviews, presenting operational metrics, performance data, service trends, and strategic recommendationsIdentify opportunities for process improvement, service enhancements, and innovation initiatives that create value for the clientPartner with clients to understand evolving business needs and implement solutions that improve efficiency and service outcomesEffectively negotiate solutions, resolve escalations, and drive positive outcomes for both the client and businessMulti-Site Operational LeadershipProvide operational oversight for Miami, Boca Raton, and Atlanta service teamsTravel periodically to Boca Raton and Atlanta locations to maintain strong stakeholder relationships, support local teams, and ensure consistent service standardsEnsure all locations meet or exceed contractual obligations, service level agreements, quality standards, and client expectationsLead operational planning, workflow optimization, resource allocation, and continuous improvement initiativesUtilize reporting tools and operational data to manage performance, productivity, staffing, and quality outcomesDrive a culture of accountability, excellence, and proactive problem-solving across all sitesFinancial ManagementOwn account financial performance, including budget management, forecasting, reporting, and profitabilityReview and manage monthly profit and loss statements, labor allocations, invoicing, and operational expensesIdentify opportunities to improve operational efficiency while maintaining exceptional service standardsPartner with finance teams on budgeting, forecasting, and strategic business planning activitiesMake informed business decisions that positively impact account performance and client satisfactionPeople Leadership & DevelopmentLead, coach, and develop a team of approximately 5-10 employees across multiple locationsFoster a positive, inclusive, and high-performing team culture focused on collaboration, accountability, and service excellenceManage the full employee lifecycle, including recruitment, onboarding, training, performance management, succession planning, and employee developmentServe as a visible and approachable leader who inspires trust, engagement, and strong team performancePromote cross-training and professional development opportunities to strengthen team capability and service continuity