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Badcock is one of the largest privately-owned home furniture retailers in the country. We're proud to say that we've been serving the community and providing employment opportunities for more than a century. There are currently more than 315 Badcock stores in eight states, and our headquarters in Mulberry, Florida, employs more than 1,400 people. We are always looking for smart and talented people to join our team. Whether you are a seasoned professional or you're just embarking on a new career path, our job opportunities offer growth, advancement and competitive pay and benefits. If you've got the drive, we'd love for you to be part of our family.Employee Benefits Include:COMPETITIVE PAY401K PLAN WITH COMPANY MATCHCOMPANY PAID LIFE INSURANCEEMPLOYEE MERCHANDISE DISCOUNTMEDICAL, DENTAL, AND VISIONON-SITE FITNESS CENTERPERSONAL AND VACATION PAID TIME OFFDAYCARE REIMBURSEMENT PLANPERFORMANCE INCENTIVESSchedule: Must have availability M-F 8AM-9PM, Saturday 8AM-5PMEssential Functions:Responsible to contact account holders with inquiry into payment of delinquent accounts.Use strong oral communication skills to research, substantiate, reconcile and generate customer account adjustments in accordance with company policy.
Work the accounts of assigned collection files per company standards
Make arrangements with the customer to pay the entire outstanding balance or set up the best possible arrangement
Document all collection activity in the Badcock Central Collections system in a concise and accurate manner
Correct any deficiencies or oversights as outlined by management during telephone monitoring or quality reviews
Perform special projects or tasks as assigned by supervisor
Qualifications:
High School diploma or equivalent
Minimum one year of experience in collections and/or customer service
Ability to communicate effectively with customers, dealers, retail stores and other corporate personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner
Good customer service skills with a professional and positive telephone presence
Ability to read and interpret documents such as operating and procedure manuals
Ability to add, subtract, multiply and divide in all units of measure and compute percent, etc
Computer skills to include, Outlook, Word, Excel, etc
Effective time management skills and the ability to multi-task and be highly organized
Equal Opportunity Employer/Drug Free WorkplacePosting Title: Collections Call Center Representative ID: 2019-5942 External Company Name: W.S. Badcock Corporation External Company URL: www.badcock.com Telecommute: No
