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Job Purpose:
The prime responsibility of Help Desk Executive will be to analyze and do preliminary troubleshooting of the issues reported by end users regarding the operation and functionality of business software applications. Client will train the right candidate.
Key Qualifications:
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Utilize excellent customer service skills and exceed customers expectations
Ensure proper recording, documentation and closure
Required Competencies
Help Desk Support Experience, preferably on business applications
Must possess excellent English communication skills oral and written
Ability to understand basic business processes like Sales, Invoicing, etc
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Bachelors Degree in Any Field (Commerce Preferred)
Years of Experience:
0 to 1 years of relevant work experience with a reputed organization.
Educational Qualification:
Bachelors Degree in Any Field is a Plus (Commerce Preferred)
