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Compliance Agents perform essential internal audits of tasks related to the Timeshare Closing process and complaint handling. The results of these audits are used to reasonably measure proficiency in meeting Westgate’s objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES:Assist in measuring Closing Officer performance and adherence to regulation and company policies with respect to the Timeshare closing processIdentify, report, and maintain logs of compliance and non-compliance from Timeshare closing recordings using Quality Assurance protocolsEscalate items to Compliance Officer as appropriateAudit account paperwork to ensure proper executionCommunicate training points, as may be identified in Timeshare closings from time to time, to Compliance OfficerParticipate in training eventsResearch consumer/customer complaints that are assigned to the departmentPerform Admin duties as neededMonitor various department’s calls and recordings in order to determine adherence to company objectives and Quality Assurance protocolsMonitor and research Lexis Nexis reportingWork on other projects as assigned by ManagementAchieve and maintain minimum standards for productivity
