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Position: Banquet & Restaurant Server
Location: Fort Walton Beach, FL
Reports to: Food & Beverage Manager & Food & Beverage Supervisor
Status: Non-Exempt
Job Summary:
Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent.
Essential Functions
Knowledge of all beverages to include liquors and wines
Serves guests in an efficient courteous manner following the proper steps of service
Report to work on time and in proper uniform / approved attire
Work as part of a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Knowledge of all menu items to include: prep time, preparations, sauces, and accompaniments
Ability to use descriptors to describe dishes
Be aware of any specials, soups, drinks, and any items that are running low
Ability to handle station, or when situations arise, ability to let manager / supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Upsell items to guests at all interactions
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry tray
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system
Follow the procedures addressed in the training manual
Hotel Performance
Ensure successful performance assisting guests with an exceptional experience.
Qualification Standards
Education & Experience
High School diploma or higher
Previous hospitality / serving position preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology
Physical Demands
Ability to stand for extended periods of time
Ability to walk and bend
Ability to lift 25 lbs.
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
