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Job Summary
WOW! That is what we want to say when we review your resume for employment at All About Beautiful Smiles (AABS) as part of our Call Concierge Team. This is a challenging yet rewarding opportunity for you to provide the (un) Dental experience to our valued guests over the phone. You need to be a self-starter who provides second-to-none customer service by answering AABS inbound telephone inquiries, fulfilling requests and maintaining the AABS database. The right candidate must be detail-oriented, able to alternate-task well and possess the drive to finish what they start. This individual must be well-groomed and well-spoken. Spanish speaking is a plus! With a structured bonus program, you will have the opportunity to increase your earning potential by reinforcing the marketing efforts of All About Beautiful Smiles.
Do you want to receive acknowledgment for the work you do? Do you want to impact lives? Do you want fair compensation for the work you do? Do you want to remove the ceiling on your earning potential? Do you want a career that allows you to experience new ideas and meet new people that you'll form long-term relationships with? If you answered YES to any of these questions, All About Beautiful Smiles just may be the best, NEW fit for you! Want to know more about All About Beautiful Smiles? Send me that AMAZING resume of yours! We need to talk, NOW!
Job Duties
Handle new patient calls and schedules new patients
Positively represent All About Beautiful Smiles by professionally and courteously handling inbound customer inquiry calls
Forward calls and messages to the appropriate post
Follow-up on new patient leads
Fulfill requests by clarifying desired information
Maintains customer database by entering/updating information
Keeps equipment operational by following established procedures and reporting malfunctions
Updates job knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
keep a record of # of new patients calls / # of new patients scheduled
Required Skills and Qualifications
Excellent communication skills, both verbal and written
An Associate's or Bachelor's degree is preferred, but not necessary
Have a minimum two (2) years of superior customer service experience within a call center environment or in a dental office environment
Must be an excellent problem-solver
Must possess excellent people and relationship-building skills
Must be proficient with computers, data entry, the Internet and Microsoft Office
Most importantly, the candidate must have an innate 'Will to Win'
Experience working in the Dental industry a plus, but not necessary
