Apply Now
OneRail is a technology company innovating solutions for multi-modal delivery. We have built an enterprise platform that connects shippers to an extensive courier ecosystem to automate, optimize and manage the entire delivery supply chain, from the demand signal to the proof of delivery. Our approach to product development is very collaborative. We seek high-performing candidates excited by the challenges of scaling a product and interested in joining a company ranked 48th in Inc. 5000's fastest-growing companies in 2022 and 23rd in Forbes' Best Startup Employers list in 2023.As an Account Manager, LP Network Success, youll be responsible for building and maintaining relationships withour Logistics Partners. Conducting periodic reviews of their KPIs, identifying areas where improvement is needed, identifying opportunities for growth, assisting with clearing invoice discrepancies, and reviewing claims. As well as identifying and vetting potential new partners, compiling onboarding documentation, and conducting LP/mobile app training.This role reports to the Director of Logistics Partnerships and will work closely with the sales and operations teams to ensure that our fulfillment capabilities are aligned with expected delivery volume and contract requirements. This role is required to be On-Site with the opportunity to be hybrid after 90 days of employment or remote after a full year of employment
Roles and Responsibilities:
Integrations
Role you play in integrations:
Helping broader LP team understand what LPs need prioritization and why
Ensure your LPs are being integrated in a timely fashion
Finding the technical contact on the LPs team to connect with our Integrations team
Assist sourcing info from LPs as needed
LP Performance
Metrics
Order Acceptance Rate adjust rates, inactivate, escalate
On time pickup percentage
Completion Rate
Delivery SLA met
Margin
Pricing
Role in pricing: Identify opportunity areas where we could lower price, batch, or drive other efficiencies
POD compliance
Payment and Claims
Cancelation
LP Management
Meetings
Weekly meetings with top 5 LPs
QBRs with top 5 LPs
Expectation is for you to lead, create and present to your LPs weekly and QBRs
Create action plan for LPs who are not in compliance
Contract Management
Work with Transportation team to negotiate pricing
Onboarding LPs
Determine fit for both OR and LP
Ensure LP Platformcan send every status we require
Service Agreement
W9, COI, ACH
Prioritize/Schedule integration or conduct ORD training
Qualifications:
3or more years of experience in creating, developing and maintaining partnerships
Bachelor's degree, ideally in business or similar field preferred
Experience with HubSpotor other CRM / Pipeline Management tool
Working understanding of API and related technology knowledge
Demonstrable ability to negotiate and close partnership contracts
Excellent communication skills, both written and oral
Strong relationship building skills with an entrepreneurial approach
recblid avqapgw28z1zjs6sgz8iv5g81s1crk
Apply Now
