Customer Integration Consultant

Customer Integration Consultant

11 Jun 2024
Florida, Orlando, 32801 Orlando USA

Customer Integration Consultant

Vacancy expired!

Job Title: Customer Integration Consultant

Location: Remote
Description:
The Customer Integration Consultant collaborates with and leads a diverse team to set up and
create custom integration and management solutions for new and existing customers.
Requires project management skills, technical knowledge of client and customer IT systems,
and external and internal relationship management capabilities to complete the integration
process timely and efficiently.

New Customer Onboarding / Existing Customer Change Management:
  • Formulate and lead new customer integration process, including perform the following key
    functions:
  • Serve as point person for overall project plan internally and externally
  • Own accountability for integration timelines
  • Provide interpretive guidance and be a resource for all internal teams (Sales,
    Business Development, Account Management, Finance, IT, Operations and Customer
    Service Departments, etc.)
  • Manage customer relationship and expectations throughout process
  • Address any customer and vendor questions or issues
  • Enter sensitive customer information in various systems, with exceptional attention
    to detail and zero defects
  • Conduct on-site visits to assess new customer needs (when applicable)
  • Lead post-go live analysis and retrospective to identify any gaps and potential
    process improvements
    • Provide advice/consultation to Account Management, IT, Operations and Finance and other
      internal teams to manage existing customer change management process, especially for
      any changes that require master data or system updates:
  • General Rate Increase implementations
  • Rate or surcharge updates
  • Service footprint changes or realignments
  • Network changes, including any time-in-transit updates
  • Customer data transfer changes
  • Contract updates
    • Manage multiple customer integrations simultaneously and on time. Prioritize and work in
      an environment with competing demands and timelines from multiple customers and lines
      of business
    • Work in a cross functional capacity across the organization to mobilize and align internal
      and external resources to complete customer integrationsIdentify integration issues, formulate solution, and resolve integration issues, including any difficult and/or non-routine problems or customer challenges that arise during the integration process.
    • Develop, maintain and exercise appropriate technical expertise (as required)
    • Ability to manipulate or interpret data in various formats such as JSON, XML,
      delimited text, etc.
    • Aptitude with data transfer techniques and concepts such as REST APIs, FTP, SFTP,
      JSON, etc.
    • Maintain a professional demeanor and foster relationships with customers and third-party
      vendors. Facilitate transition of customer relationship from Business Development to
      Account Management teams
    • Communicate and collaborate effectively with internal stakeholders, including Executive
      team and Executive sponsor(s), such that all relevant stakeholders are provided regular
      status updates for each integration, and they are never “in the dark”

    Documentation and Process Improvements:
    • Implement, maintain, and refine the customer integration process documentation.
      Develop reference architectures for external use by our customers. Create technical
      documents (e.g. product requirements, FAQs, Checklists, Do’s and Don’t s, Cheat Sheets,
      etc.) for internal and external use
    • Develop deep understanding of the client’s “as is” business and technology capabilities and
      limitations, as they currently impact the customer integration process
    • Maintain awareness of any prospective system changes and updates that may impact
      customer integrations going forward and engage in discussions (as appropriate)

    Primary skills:
    • High EQ – Able to connect, listen and understand (ability to influence without control)
    • Clear and Effective Communicator – Able to translate between business and technical
      languages to create understanding amongst all key stakeholders. Also able to
      communicate with and influence a diverse external and internal audience (customers,
      third party vendors, Executives, technical SMEs, etc.) to reach consensus on integration
      schedules and other key issues
    • Collaborative approach – Able to reach out across the organization
    • Judgment and decision making – Solves difficult problems with effective, practical solutions
    • Flexible – Embraces change and new information to adapt work and behavior, especially
      while managing multiple (potentially competing) initiatives
    • Continuous improvement – Demonstrates a passion and drive for results
    • Continuous learning – Loves asking ‘why’ and learning about new things
    • Strategic Thinker – Able to think through long-and-short term implications of decisions

    Required Qualifications:
    • Degree in Computer Science, Engineering, Business or other technical field
    • Five to seven years of relevant experience in a similar role
    • Technical proficiency, with the ability to utilize SQL DBMS and various connectivity solutions
      (FTP/Secure FTP, Webfolders (WebDAV), VPN). Experience with different file formats (fixed
      length, delimited, XML and EDI) required
    • Excellent verbal, written, and presentation skills, including technical documentation
    • Strong organizational skills, with the ability to manage multiple projects at different stages
    • Demonstrated situational management capabilities, including being highly proficient and
      creative in problem solving, negotiations, etc.
    • Lean Six Sigma and business process management experience a plus. Passion for
      continuous learning and quality improvement a must.
    • Prior experience in industry is not required; passion for the industry is a must
    • Ability to work cross functionally to collaboratively understand and deliver on business
      needs
    • Able to balance fun & positive working relationships with the need to have direct
      conversations around business performance

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    Job Details

    • ID
      JC15352274
    • State
    • City
    • Job type
      Permanent
    • Salary
      $57,000 - $65,000
    • Hiring Company
      PeopleCom, Inc.
    • Date
      2021-06-08
    • Deadline
      2021-08-07
    • Category

    Jocancy Online Job Portal by jobSearchi.