Customer Service Representative

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Customer Service Representative

08 Apr 2024
Florida, Orlando 00000 Orlando USA
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Customer Service Representative

Vacancy expired!

Job Description

What are the responsibilities of the Customer Service Representative?

  • Manage all customer inquiries

  • To ensure all tasks are produced to a high standard and are completed on time.

  • Create a rapport with customers andensure 100% customer satisfaction.

  • Help create a positive working environment for all members of staff.

  • Manage samples and supporting information forcustomers.

  • To maintain relationships with existing customers.

  • Ensure all new customers are managedefficiently.

  • Solve any and allcustomer issues and disputes.

  • Sort allstock orders requests and processes when authorized.

  • Manage and maintain customer exchanges and refunds.

  • To work effectively with other members of the team

Qualifications

  • Knowledge of the hospitality industry

  • 1-2 years of experience in working in a customer service role or sales

  • Excellent IT skills

  • Solid telephone and face to face communication skills

  • Solid communication skills (verbal and written)

  • Strong organizational skills

  • Worked in an account management role is ideal

  • Experience in upselling and cross-selling different products and services

  • Have a qualification or degree in a relevant field

  • Experience in developing and maintaining client databases

  • Understanding of hospitality-focusedtrends

  • Target driven

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a full-time, salaried position.

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Job Details

  • ID
    JC3709827
  • State
    Florida
  • City
    Orlando
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Lavender Hospitality
  • Date
    2020-04-07
  • Deadline
    2020-06-06
  • Category
    Et cetera
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