Front Desk Supervisor

As a Front Desk Supervisor, you will lead the daily operations of the Front Desk by supporting team members, ensuring exceptional guest service, and maintaining efficient front office operations. This leadership role is ideal for a hospitality professional who thrives in a fast-paced environment and enjoys coaching others while delivering memorable guest experiences.In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.What You'll Do as a Front Desk Supervisor: Supervise, schedule, and support Front Desk team members during daily operations.

Serve as Manager on Duty in the absence of the Front Office or General Manager.

Assist guests with check-in, check-out, room assignments, payments, and reservations.

Resolve guest concerns professionally while delivering exceptional customer service.

Process cash, credit card transactions, security deposits, and balance daily reports.

Monitor room availability and coordinate with Housekeeping on room readiness, including VIP arrivals.

Answer guest inquiries regarding resort services, local attractions, dining, and transportation.

Train, coach, and support new Front Desk team members.

Maintain accurate guest records and ensure compliance with company policies and procedures.

Perform other duties as assigned to support resort operations.