Help Desk Support

Help Desk Support

03 Nov 2023
Florida, Orlando, 32826 Orlando USA

Help Desk Support

Customer Technical Support Representative
  • Seasonal Consulting Job Opportunity - Duration: December 2023 to April 2023
  • Location:

    ONSITE - Orlando, FL (zip code: 32826)
  • Rate: $19.00/hr.
  • Multiple shifts available (40 hour work week)
  • 2 weeks of 4 hour REMOTE training (two shifts available for this training: 9am to 1pm or 1-4pm) remote training is ON CAMERA
  • Interviews begin the first week of November
  • All contractors start Thursday Dec. 1st

Customer Technical Support Representative Summary:

Kelly Technology is working with a wonderful technically sophisticated long-operating software development company that's been established since the 70's! Our client makes hugely successful (3rd largest in the nation) tax software solutions and products! The job will be 100% onsite in their Orlando, FL office site (Covid Vaccine Required, both doses). Every year during their most busy time -TAX SEASON, they bring on board nearly 30-40 additional Technical Customer Support Professionals for a 4-to-5-month consulting engagement.

Who are they:
  • Established, successful tax software development company.
  • Incredibly nice people who love what they do and the company they work for.
  • Complete PAID training provided on the software and issue resolution you will be tasked with
  • The team always has a group of returning members so there is a high chance you could asked back to do this project EVERY YEAR!

When:
  • Paid Mandatory Training starts December 2022 and contract will go through end of March/April 2023.
  • 40 hour work week, multiple shifts available based on your needs

Main Skills: CUSTOMER SERVICE, tech-savvy, hard-working, and flexible!

SUMMARY:
The Technical Support Specialist works in an inbound call center and assists clients with the use of tax software and related products by providing help desk support and problem resolution for the customer. Listens and responds appropriately in all customer interactions by displaying a positive attitude and tone. Uses common courtesy and discretion to maintain customer loyalty. Advanced computer skills are required.

PRIMARY RESPONSIBILITIES
• Field incoming help requests from end users via telephone, chat, and tickets in a professional manner.
• Assist with on boarding of new users and provide help desk support to resolve problems to the customer's satisfaction
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Track and document the help desk request problem-solving process, including all successful, or unsuccessful decisions, and actions taken through to the final resolution.
• Test fixes to ensure problems are adequately resolved.
• Access software updates, drivers, knowledge bases, and various resources locally and on the internet to aid in problem resolution.
• Understand and identify appropriate software and hardware used and supported by the organization.
• Consistent use of privacy and security guidelines in modifying customer account information and sensitive data.
Perform other related duties assigned by the technical support manager KNOWLEDGE AND

SKILL REQUIREMENTS
1. Basic understanding of computer hardware and networks
2. Ability to download products / applications using various browsers (Edge, Chrome, etc.)
3. Ability to think independently and solve problems while exercising good judgment
4. Excellent verbal communication skills in person and on the phone
5. Strong multi-tasking capabilities and ability to present technical information
6. Experience with software maintenance and testing
7. Ability and desire to work in a team call center environment

BONUS SKILLS
+ Bi-Lingual (English/Spanish)
+ Basic knowledge of tax concepts
+ Previous experience preparing personal federal income tax return

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?


Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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