Reservationist

Reservationist

Vacancy expired!

Job Description

The role of the Reservationist is to perform all general administrative tasks that include answering phones, keeping files, writing correspondence, preparing reports, and other tasks related to achieving guest satisfaction for the Lavender Hospitality.

• Handle all telephone calls politely and efficiently using clear and understandable English; as well as reserve reservations in accordance with the key service standards.
• Maintain the knowledge and familiarity of ourservices in order to make reservations for the facilities.
• Respond to all incoming reservation requests by fax and/or email within 24 hours, which includes, among others, OpenTable, Live Bookings, individual reservation, VIP, etc. This includes processing the reservation, responding to the guests by fax or sending by email and presenting the appropriate paper trail.
• Communicate relevant information to the department and make sure the restaurant manager is well informed of any problems/queries that have arisen.

Qualifications

• High school diploma
• Previous experience in restaurant industryis required
• Previous OpenTable experience is required
• Attention to detail
• Strong communication skills both written and verbal.
• Additional language and prior administrative skills are an advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a full-time, salaried position.