Roadside Service Technician - Massey Cadillac of Orlando (North)

The Roadside Technician provides mobile vehicle assistance and light repair services to customers in need of roadside support. This role delivers exceptional customer service while performing basic diagnostic, maintenance, and emergency services safely and efficiently at customer locations.Duties and Responsibilities:Respond to roadside assistance calls in a timely and professional manner.Perform basic vehicle services including battery testing and replacement, tire changes, jump-starts, lockout assistance, and minor repairs.Diagnose and assess vehicle issues to determine appropriate solutions or towing recommendations.Operate and maintain company vehicles, tools, and equipment in accordance with safety standards.Communicate effectively with customers regarding service needs, repair options, and vehicle conditions.Complete service documentation, work orders, and customer records accurately and promptly.Maintain a high level of customer satisfaction by providing courteous and efficient roadside support.