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Summary/ObjectiveThe Sales Assistant supports Senior Sales staff in selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.Essential Functions
Provide support to Senior Sales Associate in finding specific vehicles, responding to customers, conducting the sales process, and Follow-up with customers after vehicle purchase.
Approaches, greets, and offers assistance to customers who enter the dealership showroom or sales lot
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
Writes complete sales orders and processes paperwork in accordance with dealership policies
Supports follow-up system that encourages repeat business and contributes to customer satisfaction
Conducts business in an ethical and professional manner
Describes optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects
Follows dealership procedure to obtain proper identification from customer prior to test drive
Follows dealership sales processes as directed by Sales Management.
Demonstrates new vehicles and offers test drives to all prospects
Exhibits a high level of commitment to customer satisfaction
Keeps abreast of new products, features, accessories, etc., and their benefits to customers
Prepares sold vehicles for customer delivery prior to customer arrival
Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork
Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
Schedules first service appointment
Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met
Maintains a professional business appearance
Knows and understands the federal, state and local requirements which govern the company's business
Greets customers promptly and is polite and friendly
Consistently follows the outlined sales process
Conducts telephone transactions courteously and promptly
Utilizes dealership sales control (confirm CRM/DSM) system
Directs customers to product information resources, including those available on the Internet
Attends product and sales training courses as determined by sales management and manufacturer
Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies
Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average
Moves and arranges display vehicles on showroom and on lot as directed by management
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends pertinent training on request
Assists with organizing and attends special events held at dealership or in the community
Attends company meetings as required
Other duties as assigned
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without noticeEEO StatementThe Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.Req Number: 11195Type: Full-timeDealership: Central Florida ToyotaLocation Address: 11020 South Orange Blossom Trail
