Sr. Tech Support Engineer-IC3

Sr. Tech Support Engineer-IC3

05 Nov 2024
Florida, Orlando, 32801 Orlando USA

Sr. Tech Support Engineer-IC3

Vacancy expired!

Hi,

Req#: 12921643

Job Title: Sr. Tech Support Engineer-IC3 (Platform Technologies)

Start: 10/04/2021

End: 09/20/2022

Location: Orlando, FL

# of Positions: 2

Description:
Reason: Special Project
Department: TechSupport Delivery
Job Category: Support/Sales

What are the top must have skills required to be successful in this role?
  • JavaScript
  • SQL
  • Linux commands (Note: In Platform Technologies, we tend to weigh SQL and Javascript skills more heavily. Linux commands we're just looking for familiarity.)

What you get to do in this role:

  • The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
  • The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Skills: In order to be successful in this role, we need someone who has:

  • Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack
  • Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases (e.g. MySQL, Oracle)
  • Experience administering: Linux/Unix OR Microsoft Server
  • Excellent verbal and written communication skills Works well in a team environment
  • Strong personal commitment to quality and customer service Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanor when handling complex user issues

Desired Skills

  • A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript.
  • Advanced MySQL or Oracle experience
  • Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, Powershell.

Education:
  • The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years.
  • Strong interpersonal communication skills are essential.
  • Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally.
  • Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.


Thanks & Regards,

Sandeep Sunku

| Technical Recruiter

Tranzeal Inc.


Phone:

I Fax:

2107 N. First Street , Suite 500 | San Jose, CA 95131

Tranzeal Incorporated is a Certified SAP Services Provider

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Job Details

  • ID
    JC22212397
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Tranzeal, Inc.
  • Date
    2021-10-14
  • Deadline
    2021-12-12
  • Category

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