Technical Specialist - Unica

Technical Specialist - Unica

13 Apr 2024
Florida, Orlando, 32819 Orlando USA

Technical Specialist - Unica

Vacancy expired!

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Specialist - Unica in Orlando, FL.

Responsibilities:
Responsible for technical design, development, support and operations of an efficient, scalable, and extensible Marketing technology ('MarTech') campaign management platform and guest data environment
Implement effective solutions from the ground up and investigate anomalies in a mature running system
Work with business, analysts, architecture, and product owners to develop solutions that will optimize marketing processes, marketing campaigns, and the overall guest experiences
Perform all software and server upgrades and patching partnering with the necessary Infrastructure, IT Security and other teams as needed
Implement system enhancements for prioritized campaign management environment work efforts partnering with the business to ensure they meet the specified requirements
Implement critical and non-critical system fixes for the campaign management environment; Ensuring root cause resolution to identified problems; Monitor and support the campaign management environment and processes in order to meet the daily SLA
Recommend and develop efficient and effective solutions for challenging problems for medium to large work efforts of medium to high complexity; Translate business requirements into solutions

REQUIREMENTS:
Bachelor's degree - Technical degree or highly relevant equivalent experience is required
7+ years of demonstrated experience working as part of large Information Technology teams and/or consulting organizations partnering with clients/business groups in a role developing and supporting a complex Marketing Technology campaign management and guest data environment or equivalent combination of education and experience
Proven technical expertise with HCL's Unica Campaign and Interact campaign management platform
Experience with enhancements/development and support for the HCL Unica Campaign and Interact platform; Requires -hands-on- HCL Unica Campaign/Interact knowledge and skills in order to support these applications that run the business campaigns and personalized offers
Able to support campaign outbound technologies as well like Acoustic, Salesforce etc. and how these work in conjunction with HCL's Unica Campaign and Interact
Able to manage and support the guest data that is stored within HCL Unica Campaign/Interact environments as well as gathered and captured outside the these applications in separate databases when related processes run (i.e. campaign response data)
Experience with one or more databases/data technologies like DB2, SQL Server, Snowflake
Able to write and ready complex SQL, stored procedures and leverage backend databases
Able to triage database performance issues with SQL being sent to the database
Able to read and explain plans, and understand the complexity

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends/approves awards. Deals with labor representatives concerning workforce issues. Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels. Provides input to and contributes to the accomplishment of facility goals and objectives. Serves as a member of the management team to improve organizational performance and to meet strategic goals. Communicates and reinforces diversity and EEO policies and programs in all areas of responsibility, including selection, training, and transfers. Participates in the labor-management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner. Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry. The Operations Manager reports to either the Air Traffic Manager or Assistant Air Traffic Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications Candidates must show specialized experience. 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As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a narrative response in the text box listed below each Leadership and Management Dimension, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each Dimension. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. 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Links to Important Information: Locality Pay , COLA

Job Details

  • ID
    JC12197818
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2021-04-12
  • Deadline
    2021-06-11
  • Category

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