Warranty Service Manager

David Weekley Homes is seeking a dynamic Warranty Service Manager (WSM) to join our Orlando team. This role calls for a proactive self-starter who thrives both independently and collaboratively. The WSM will partner closely with customers, builders, and trade partners in a fast-paced environment, delivering exceptional service while ensuring the highest levels of customer satisfaction.WSM's resolve warranty calls made by David Weekley Homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly.  Warranty Service Managers are responsible for overseeing warranty resolutions across multiple assigned communities. This role is field based, with most work performed in or around the supported communities.Responsibilities include:Coordinate and schedule all other repairs with contractors and customersFollow up, inspect and ensure completion of all repairsHold contractors accountable for resultsInstruct customers on how to maintain their homes, as well as communicating what items are not warrantableManage your budgetPerforming minor repairsHandle multiple tasks, as well as projects within designated timeframesThe ability to say "no" and overcome objections in a professional mannerResponsible for achieving high levels of customer satisfaction