Service Desk Analysts

Service Desk Analysts

Vacancy expired!

Please share Suitable profiles : naren(at)rapiditinc(dot)com

Job Title: Service Desk Analyst
Location: REMOTE/Pensacola, FL
Duration: Multiyear Contract
Description:

• 2+ years of experience working in a Service Desk/Help Desk/Tech Support environment

• Experience in working remotely with high productivity with little to no supervision
• A dedicated workspace area/room, free from distractions (e.g., free from children, loud animals, music, TV interruptions)
• Have a consistent and reliable high-speed hard wired internet connection which is not public or shared
• All equipment must be plugged into a surge protector
• Have a router that can easily and directly be connected to the computer so that ISD can perform remote diagnostics
• Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision

• Knowledge of ITIL (Information Technology Infrastructure Library)
• Strong enterprise ticketing experience with ServiceNow