Client Operations Specialist - Afternoon Shift - $12-14 (MILTON)

Client Operations Specialist - Afternoon Shift - $12-14 (MILTON)

15 Jul 2024
Florida, Pensacola 00000 Pensacola USA

Client Operations Specialist - Afternoon Shift - $12-14 (MILTON)

Vacancy expired!

The Analyst Group is located directly behind Blackwater Trail. Bring your bike, your roller blades or running shoes to work and take advantage of a beautiful paved trail on your breaks. Work for a company that supports professional and personal growth.

This position provides real-time monitoring of our clients' operations, ensuring service levels goals are met, and schedule attainment is achieved in an effective and efficient manner. This position will entail monitoring the systems for employee schedule adherence, queue monitoring, statistics compilation and maintain data in Workforce Management software programs.

This is a great position for those with degrees in IT, Statistics, Mathematics, Data Science, Computer Science, Finance, Communication, Business, Economics, Logistics and more.

Responsibilities and Duties

Tasks- Include, but not limited to:

Ensure the financial performance and reputation of our client

Monitor and coach advisors in real-time on proper work behaviors (long talk times, aux abuse, and adherence).

Answer attendance line and document occurrences in appropriate systems (WFM and client specific tools).

Conduct analysis, generate reports, detailing daily activities to support the operation

Qualifications and Skills

Attention to detail -This job requires being careful about detail to complete the task

People oriented -Actively looking for ways to help others.

Monitoring -Assessing performance of yourself, others and clients' needs in order to make improvements

Processing Information Compiling, categorizing, calculating, tabulating, or verifying data.

Computer Literacy -Comfortable using multiple computers, monitors and software at the same time.

Organizing -Being able to plan specific goals with priority of importance in mind.

Benefits

Full benefits are also included; Medical, Vision, Dental, 401k, Life, and Paid Vacation and Holidays.

Working at a company where you have a strong support system versus being a cog in a wheel with larger companies.

Birthday celebrations, holiday parties, bring your dog to work, random celebrations, potlucks, pizza & ice cream parties.

Awards & rewards to most helpful employees, to best attendance, and biggest improvement.

Smoking cessation help and rewards. Health conscious. Bring your bike to work or borrow one of ours.

and MORE!

Relocation is not provided with this position. Gulf Coast Area Applicants ONLY.

Job Details

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