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Req ID: 73210BRJob DescriptionThis role is remote ideally located near Austin, TX, Hartford, CT, Plantation, FL or San Diego, CAThe following schedule is required: Sunday-Thursday 8am-4:30pm ESTResponsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.Fundamental Components included but are not limited to:Member Support:
Provide telephone triage, crisis intervention and related services
Assess member’s immediate clinical needs and utilize appropriate clinical tools to provide services
Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle management
Counseling:
Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns
Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members
Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members
Provide intensive case management and consultation for clinical risk cases and management referrals
Informational Services:
Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
Assist members with linkage to resources to aid in the alleviation of stressors
Team member support:
Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases
Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty
Compliance with Policies and Regulatory Standards:
Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality
Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
Maintain current licensure in good standing, seek professional development and meet all licensure requirements
Qualifications Requirements and Preferences:Experience:
Ability to establish and maintain a high level of customer trust required
Experience in handling mental health and psychiatric care, family situations, and relationship concerns required
1+ year of crisis intervention skills required
Experience in facilitating patient/client positive behavioral change required
Strong computer and literacy skills required
Experience working with diverse populations preferred
Familiarity with brief therapy models and Motivational Interviewing preferred
1+ years of EAP, Behavioral Health or Social Services experience is preferred
Call Center experience preferred
Licensure:
Current valid independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, LMSW, LISW, LPCI or Clinical Psychologist
Education:
Master’s degree in counseling profession required
Additional Job Information:Effective communication, telephonic and organization skills.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants.Proficiency in multi-tasking and utilizing a multi-line phone system.Familiarity with basic terminology and concepts used in employee assistance/human services programs.Benefit EligibilityBenefit eligibility may vary by position.Job Function: Healthcare
