SUMMARY Facilitates project planning and coordination for Charlotte County Clerk of Court and County Comptroller in support of their Enterprise Resource and Planning (ERP) system. Provides business analysis and support of the current ERP system Tyler Technologies Eden along with implementation of its new system Tyler Technologies MUNIS. ESSENTIAL DUTIES AND RESPONSIBILITIES
Interfaces with Comptroller and other departments within the Clerk of Court, project stakeholders, and end-users.
Liaise with all stakeholders to include software vendors, project managers, testing, training, troubleshooting, configuration and management in support of both the Clerk’s and County’s ERP implementation.
Reviews all vendor documentation and assists with the upgrade and versioning of applications to include coordination and completion of end user acceptance testing. Provide final testing and validation of upgrade or changes to the production environment.
Works with both Clerk and County departments to review and audit user access and other security controls. Provides information and reports to external auditors as requested.
System verifications, data consistency and integrity between systems during conversion or throughout the lifecycle of the software.
Coordinate with stakeholders and prioritizes project milestones and deadlines.
Provides progress reports to Clerk’s Chief Information Office, project steering committee or other relevant stakeholders.
Supports end users with issues and works with software vendor to resolution
Works closely with department management on all potential software improvements and ongoing analysis of department processes and procedures. Discusses project and programs with Clerk and IT management to include recommendations for changes.
Develops project scopes and timelines for all new projects and task.
Compiles and documents complete functional specifications and prepares project overviews for approval by the Chief Information Officer, Department Manager or the Clerk.
Provides level three support for application issues passed from the Help desk or department management. Conducts additional research and problem solving to conclusion. Works with Vendors to solve complex issues.
Additional duties may be assigned that are not noted here.
QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strategy and Planning
Participates in project planning, reviews, and communicate timelines and status to stakeholders
Track project milestones and deliverables
Meet with decision makers, system owners and end users to define business, financial, and operations requirements and system goals, and identify and resolve system issues.
PERSONAL ATTRIBUTES
Self-motivated and capable of managing multiple priorities and tasks.
Excellent interpersonal skills, ability to work with diverse personality types.
Strong analytical and problem-solving skills with a high attention to detail.
Collaborative in driving decisions
Highly self-motivated and directed.
PROBLEM SOLVING
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Works well in group problem solving situations.
TECHNICAL SKILLS
Knowledge of Tyler Eden, MUNIS or other governmental ERP solutions.
Proficient in Microsoft Office products.
Understanding of standard report writers like Crystal Reports or other reporting and BI tools.
Ability to write basic SQL statements to query database and compare data.
EDUCATION and/or EXPERIENCE - Bachelor's degree (B. A.) from four (4) year college or university; or four (4) years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS - Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and interpret documents such as compliance guidebooks, technical manuals, safety rules, operating and maintenance instructions, and procedure manuals. MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, percent, and to draw and interpret bar graphs. REASONING ABILITY - Ability to interpret and apply common sense understanding to carry out instructions furnished in written, oral, diagram or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. COMPUTER SKILLS - To perform this job successfully, an individual should have knowledge of Database software; Design software; Order processing systems; Spreadsheet software and Word Processing software. CERTIFICATES, LICENSES, REGISTRATIONS - A valid Florida Driver's License or Florida Identification is required for the hiring process. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs. and occasionally lift and/or move up to 100 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. APPLY TO: Send resume to: or callif you have any questions. An Equal Opportunity Employer / ADA / Veteran's Preference - The Clerk of the Circuit Court and County Comptroller does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, gender identity, sexual orientation, pregnancy, genetic information, veteran status, mental or physical disability or any other category protected by law in employment or the provision of services. Nine (9) weeks of paid compensation, plus your Birthday off in your first year. Paid FRS Pension Plan, Free 100K Life Insurance policy, STD/LTD, Supplemental Life and Deferred Comp plans also offered.
