Vacancy expired!
Tier 1 Technical Support
Star2Star Communications is looking for a talented and enthusiastic Technical Support Specialists to join our team. You will be responsible for responding to customer inquiries regarding phone configurations, VoIP and UCaaS applications. Among their duties, the Technical Support team reviews and answers support requests input into the ticketing system, answers and responds to phone calls, assists customers with interpreting existing documentation pertaining to their system, creates trouble tickets as necessary, and documents all customer and technical interactions, resolutions, and issues as required.
Your Background:
Two years of professional experience supporting UCaaS technology
The ability to communicate clearly and concisely with technical and non-technical audiences
Prior experience supporting the business and operational requirements in one or more of the following areas: Citrix Cloud suite, VMware, Active Directory, DNS, Windows Server 2012 or newer operating system
Customer Network and Firewall troubleshooting and configuration experience
Basic knowledge of networking, Internet security, Internet browsers, and IT troubleshooting
The ability to multi-task and prioritize
A demonstrated ability to apply common solutions to a known problem
Basic GNU/Linux CLI preferred
CompTIA A+ certification, desired
CompTIA Network+ certification, desired
Desired but not required:
Current experience working as a Tech Support professional for a Unified Communications (UC) or VoIP company i.e. Vonage Business, Birch Communications, 8x8, RealTalk, Shoretel, Twilio or others
Experience with any type of IP-PBX or VoIP equipment
WHY STAR2STAR:
Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
Flexible PTO plan & Company Holidays
Subsidized onsite healthy food choices
Culture Perks: Multiple Special Interest Groups, Activities Team, New Mom & Quiet Rooms, and Team Building Events
Entrepreneurial work environment partnered with high growth career opportunities
Star2Star Communications is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
You must be authorized to work in the United States on a full-time basis for any employer. No agencies, Please.
