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JOB OVERVIEW:
The medical front desk specialist is responsible for the overall success of the front office functions of a busy ophthalmology office(s). This individual provides good judgement in the coordination of all practice activities that contribute to the successful performance of this role.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Provides excellent customer service
Greets patients and visitors to the medical practice
Check In and Check Out patients
Books patient appointments
Working knowledge of electronic health records
Verify insurance for patient appointments
Registers patients in the practice management system which may mean entering information given verbally or on registration forms
Collects identification and insurance cards and copies or scans them for the medical record, may photograph the patient for the record
Collect co-pays and outstanding patient balances
Prints encounter form with updated information or updates information on the encounter form to ensure accuracy
Has patient sign financial agreement, receipt of privacy policy, benefits assignment, etc.
Answer phone calls, take messages and make appointments
Additional Responsibilities:
Requires occasional travel between offices as needed either to perform the duties for which you were hired or to backfill when needed. No overnight travel required.
Prep charts for upcoming clinics
Qualifications:
High School Diploma, Minimum 1 year experience in a medical practice or hospital setting is preferred and experience in an ophthalmology practice preferred. EHR system experience preferred, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus, Team driven attitude, and ability to work in a fast-paced environment.
Job Type: Full-time
Excellent benefits, room for advancement, exciting career opportunities.
Experience:
Medical Front Office: 1 year (Preferred)
Location:St. Augustine, Florida
