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Technology Account ManagerJob ID88072Posted05-Oct-2022Service lineAdvisory SegmentRole typeFull-timeAreas of InterestWorkplace StrategyLocation(s)Remote - US - Remote - US - United States of AmericaThe Account Manager is the key relationship contact for our clients and is instrumental in maintaining and growing accounts consuming technology and data services delivered by Buildingi from CBRE. Our account managers are knowledgeable in workplace, corporate real estate, facility management and other technologies and collaborate with our subject matter experts to create solutions for our clients as well as participate in project delivery on a billable basis. Account managers support several accounts to ensure that they are receiving a high level of service and are satisfied clients.ESSENTIAL DUTIES AND RESPONSIBILITIESManages customer relationships for assigned accounts
Identify solutions that account clients may benefit and result in new revenue opportunities
Provide Leadership and management of Account Managers to achieve revenue objectives
Participate as a billable resource for delivery projects including Technology Advisory, IWMS, Workplace and CRE technologies
Manage or oversee sales process (identify/scope/propose/contract) for products and services for assigned accounts
Collaborate with Practice Leaders to develop, scope and present solutions
Collaborate with Sales and Legal to oversee contract execution (MSA, SOW, etc.)
Work with other CBRE account and delivery teams to ensure continuity for clients
Manage back-office systems to drive project set up and billing for assigned accounts
Collaborate with COO on the development of practices and service offerings
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.5+ years of experience delivering commercial enterprise software deployments preferably IWMS or other CRE/FM technologies5+ years of experience building scoped applications on the Now3+ years in a supervisor/management role2+ years of experience in selling technical selling environmentExcellent verbal and written communication skillsExcellent presentation skillsPrior experience presenting product demonstrations to customers as part of business development activitiesUS Citizen, willing and able to undergo a U.S. Government background investigationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION and EXPERIENCEBachelor's degree (BA/BS) from 4-year college or university. Master's degree preferred. Minimum five years experience directly related to the delivery of strategic planning services; or equivalent combination of education and experience.AutoCAD drawing experience is required.CAFM software experience is preferred.CERTIFICATES and/or LICENSESProfessional Registration in Architecture or Interior Design preferred.Certification in Corporate Real Estate, LEED or Facilities Management preferred.COMMUNICATION SKILLSExcellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.FINANCIAL KNOWLEDGERequires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.REASONING ABILITYAbility to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.OTHER SKILLS and/or ABILITIES Proficient with word processing, spreadsheet, desktop publishing and CAD/CAFM software including MS Office Suite (MS Project, PowerPoint, Excel & Visio).Familiar with system furniture design and modular furniture while demonstrating knowledge and adherence to building regulations and health & safety guidelines.Ability to provide efficient, timely and reliable service to client(s). Ability to present information in an effective way. Ability to respond effectively to sensitive issues. Ability to collaborate, problem solve and multi-task. Ability to adapt to change when necessary.SCOPE OF RESPONSIBILITYDecisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the futureCBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
