BCforward is currently seeking highly motivated Business Analyst in Florida !
Job Title: Business Analyst
Location: Tampa, FL
Duration: 6 - 9 Months on W2
Type: Contract to hire
Roles and Responsibilities:
Responsible for insuring client satisfaction through quality service and coordinating client needs with other functions as required. Provides active support, primarily by email and in some instances telephone, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.
Essential Duties and Responsibilities:
Serve as a customer contact to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.
Using a client relationship management (CRM) solution, track correspondences and results.
Respond to inquiries and problems directly from key contacts.
Navigate systems and tools, and partner with cross-functional teams to solve client problems.
Ensure accurate and timely responses
Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.
Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
2-4 years of client relations, customer service or other related field preferred.
Knowledge of bankcard industry and procedures preferred.
Ability to understand multiple complex systems and processes.
Knowledge of computer software systems including work processing and spreadsheets.
Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
Strong organizational skills with the ability to prioritize effectively to meet deadlines.
This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 143848 when responding to this ad.