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As a customer service representative, you will work with a dynamic and passionate team to ensure desired company growth.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the companys plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Keyboarding experience a must
- Ability to multi task
Requirements
- 1-3 years experience in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Benefits
- Medical, Dental, Vision and Life Insurance provided. We pay for 100% of employee premiums.
- Paid Time Off
- Holiday Pay
- 401k matching plan.
- Bonus Opportunities
- Ongoing Technical & Communication Training.
- Opportunity for advancement, we promote from within.
