Associate Product Support Representative

Associate Product Support Representative

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Job Description

We are seeking people who like challenging themselves to find solutions, people who want to make a difference, people who want to build a career.

As an Associate Product Support Representative (APSR) you will be supporting the Nextech software applications efficiently and promptly. You are the front line for our Doctor's, Nurses, Techniciansandstaff. You will resolve issues and answer questions after going through initial product training. You will continue to obtain training on all existing Nextech solutions as well as any future solutionwe haven’t created just yet.

1. We work hard, we have fun and the work we do everyday has a direct impact on patients lives.
2. There are opportunities to grow your career.
3. And we have GREAT benefits.
4. There is so much more. Apply to be considered and speak to our talent acquisition team.

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Long-distance or air travel as needed – not to exceed 10% travel.
• Periods of stress may occur.

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Qualifications

• Bachelor’s Degree Preferred
• Minimum 1 year of experience in a software troubleshooting role with customers
• Excellent technical skills, including basic computer and software troubleshootingknowledge
• Strong interpersonal, written, and verbal communication skills
• Self-Motivated, Self-Starter
• Demonstrated ability to constructively work within a team environment
• Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word); Salesforce experience is a plus
• Excellent Customer Service Skills, especially over the phone

Additional Information

Benefits and Perks

At Nextech we strive to be a great place to work and we are constantly evolving the way we take care of all our teammates.

• Competitive Salary
• Highly Competitive Bonus
• "Shoot for The Stars" Salary Step Program for Product Support Roles
• Employee Recognition Program
• Choice of 3 Medical Plans
• Wellness Program Including Discounts on Medical Premiums
• Company HSA Funding
• 15 days PTO at date of hire (increase with tenure milestones)
• 10 Paid Holidays
• 1 Floating Holiday
• Volunteer Time Off
• 100% Company-Paid Parental leave for Mothers and Fathers
• Choice of 2 Dental Plans
• Vision Insurance
• 401K Employer Match and Roth Option Available
• 100% Company Paid Life Insurance
• 100% Company Paid Short and Long-Term Disability Insurance
• Flexible Spending Account
• Company-Sponsored 529 College Savings Plan
• Supplemental/Ancillary Insurance
• Company Sponsored Events
• Corporate Discounts on Retail, Travel, Entertainment and More!
• Pet Insurance
• Healthy Snacks
• Treadmill Desks
• Casual Dress/Work Environment
• Employee Referral Bonus