Desktop Support

Desktop Support

02 Sep 2021
Florida, Tampa bay area, 33607 Tampa bay area USA

Desktop Support

Vacancy expired!



Primary Responsibilities:
Hardware - Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Windows Operating Systems - Install and support Windows OS including command line and client support
o Desktop Support (Windows 7, 8, 10 & Mac)
o Server Support (Server 2008, 2012, 2016, 2019SBS)
Software Troubleshooting - Troubleshoot PC and mobile device issues
Support of MS Office and Office 365 suite
Networking - Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
o Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
Infrastructure support - Troubleshoot cabling, device and storage technologies
Security - Identify and protect against security vulnerabilities for devices and their network connections
Mobile device support - Install and configure laptops and other mobile devices
Support and provide basic understanding of Mac OS, Linux, and mobile OS
Server and network maintenance for varied network environments
Escalate to higher level support, as required
Afterhours support / Ability to work extended hours
Create/Update proper documentation, diagrams and other detailed instructions
Preferred Qualifications:
2+ years of technical support experience
Able to work on support tickets independently of direct supervision
Ability to manage priority of support requests in a fast paced, fast growing environment
Able to learn and adapt quickly when necessary
Excellent communication skills - verbal and written
Ability to explain complex IT concepts in simple terms

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