Desktop Support Technician

Desktop Support Technician

10 Nov 2024
Florida, Tampa bay area, 33610 Tampa bay area USA

Desktop Support Technician

Vacancy expired!

RESPONSIBILITIES:
Kforce has a client in Tampa, FL that is seeking a Desktop Support Technician.

Summary:
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. This role is also responsible for customer service and end-user training, and may apply intermediate mathematical skills.

Responsibilities:
The Desktop Support Technician researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
Responds to escalated telephone, email and on line requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
The Desktop Support Technician regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge

REQUIREMENTS:
High School diploma/GED required; Bachelor's degree in Computer Science preferred
Experience as a Desktop/End User Support Engineer
Experience in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
Experience responding to escalated telephone, email and on line requests for technical support
Experience documenting, tracking, and monitoring the problem using applicable systems and tools
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Related jobs

Job Details

  • ID
    JC22493419
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2021-11-09
  • Deadline
    2022-01-08
  • Category

Jocancy Online Job Portal by jobSearchi.