Integration Team Lead

Integration Team Lead

Vacancy expired!

Are you ready to explore a world of possibilities?

Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• Flexible/Hybrid Work Arrangements

Why you'll love this job:
Being in the Chief Client Office as an Implementation Team Lead in the Integration Management Function, you and your team will play the leading role in key new member onboarding and account lifecycle activities. Your team will directly contact potential new clients, delivering timely and professional mentorship to applicants as they navigate through the entire onboarding process. Upon activation of membership, your team will lead critical processes that underpin the client account lifecycle including add on account, product, and services. Our Integration Team Leads have a passion for client service, act as role models for all DTCC resources, possess a curiosity about identifying and developing talent, and have a consistent track record of contributing to the strategic direction of the larger organization.
Your Primary Responsibilities:

• Direct a team of Implementation Managers
• Lead intake of client project work/ product initiatives and run capacity across resources as needed
• Partner with Mgr. and Technical Implementation TL as needed on work assignment / Product engagement
• Partner with Integration Manager to draft the employee performance reviews
• Serve as the SME for the business side of onboarding requirements and educate collaborators on the Integration process
• Support risk mitigation efforts and assist with management testing as needed
• Be a "player/coach" by supporting client inquiries, document management, and high-complexity and highly important client lifecycle activities, project work for existing staff and new hires
• Act as a lead partner with various internal teams (for example, Relationship Management) to ensure that all onboarding and lifecycle activities occur seamlessly and meet collaborator expectations
• Represent Integration on all Cross Functional Teams/Agile Programs within their assigned division
• Work with the Integration Manager to identify additional controls for higher risk tasks
• Working with the manager on detailing any procedural changes to our PDMS library
• Lead training program for all new hires and partake in training.
• Working with the manager on detailing any procedural changes to our PDMS library
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; escalates appropriately
• Act as lead and primary customer concern point for the team and escalate to management as needed
• SME knowledge on business side implementations for product and services
• Establish standard cadence of meetings with directs which include 1x1, quarterly check ins and annual performance reviews.

NOTE: The Primary Responsibilities of this role are not limited to the details above.
Leadership Competencies:

• Accountability: Demonstrates reliability by taking vital actions to continuously meet required deadlines and goals.
• Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in critical team tasks and decisions.
• Communication: Articulates information clearly and presents information effectively and confidently when working with others.
• Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, positive relationships while at the same time is comfortable challenging ideas.
• Innovation and Creativity: Thinks aggressively and out of the box, generates new insights, and processes, and expertly pursues challenges as new avenues of opportunity.

Additional Qualifications

• Minimum 6 years related experience
• Bachelor's degree preferred with master's or equivalent experience
• Experience optimally directing a team, including setting team goals, evaluating performance, and improving existing processes
• Ability to function in a fast-paced, fast paced client-facing environment
• Pay close attention to detail with an interest in identifying process and operational risks
• Ability to work independently with strong critical thinking and problem-solving skills
• Ability to collaborate effectively to get things done, building, and championing positive relationships both with internal partners and clients
• Strong Project Management skillset

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



About Us

About DTCC

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.



About the Team

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.