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RESPONSIBILITIES:
Kforce has a client in Tampa, FL that is seeking a Salesforce Administrator.
Responsibilities and Duties:
Salesforce Administrator will be responsible for daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, automation, and triggers
Develop and create customized reports and dashboards
The Salesforce Administrator will create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed
Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
Actively complete training specific to role as program expert
Train new and existing users on how to use salesforce (Sales Cloud - CRM, Service Cloud, Field Service Lightning - FSL, Pardot) and Financial Force
Train additional resources to support as backup in special circumstances
Salesforce Administrator will maintain recurrent training for all users to ensure continual development
Keep application users informed about system functionality and enhancements
Available to push new releases during off hours
Conduct regular releases of new features and changes via change sets and development environments
Involved in data migrations from SQL (or Quickbooks, ERP systems) into Salesforce & Financial Force
Manage all internal documentation relating to programs
REQUIREMENTS:
Bachelor's (at minimum) degree or equivalent education/experience
Salesforce.com Administrator Certification is required
Saleforce.com Admin Certification required and Advanced Admin Certification preferred
Sales Cloud, Service Cloud and Developer Certifications preferred
4+ years of Salesforce administration experience
Development/implementation architect skills
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Ability to work in a fast-paced environment with a variety of tasks
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Strong time management and organizational skills are required
Computer literate and detailed orientated
Fundamental understanding of the standard capabilities of SFDC and have successfully expanded on those capabilities using custom code (Apex) and/or integration with external systems
Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
Excellent communication techniques
Analysis and report modeling experience
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
