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Energize
your career with one of Healthcare’s fastest growing companies.You
dream of a great career with a great company – where you can make an impact and
help people. We dream of giving you the
opportunity to do just this. And with
the incredible growth of our business, it’s a dream that definitely can come
true. Already one of the world’s leading Healthcare companies, UnitedHealthGroup is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.This
opportunity is with one of our most exciting business areas: Optum – a growing
part of our family of companies that make UnitedHealth Group a Fortune 5 leader.Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.Primary Responsibilities:
Interactdirectly with service contacts for Direct OptumRx clients
Manageissue resolution and ensure customer satisfaction for a dedicated book ofclients
Self - Resolveor route issues for resolution with a strict adherence to establishedquality guidelines including appropriate assignment of issue and sub-issuetypes and thorough documentation in tracking tool
Demonstratethe appropriate sense of urgency for all cases based on the nature of therequest as well as the assigned SLA
Ensureall SLA goals are met based on submitter and request type; includesmanaging priorities at individual desk level and timely escalation toensure timelines are met
Identifygroup level trends and discuss with Pharmacy Account Managers and / orStrategic Account Executives to ensure a true partnership between internalpartners
Maymanage the Mass Adjustment process for group level (not global)remediation
Required Qualifications:
High School Diploma / GED (or higher)
Client / customer service experience
Expertise in the PSS role; or equivalent healthcare experience
Ability to travel 25% or less within the US
Preferred Qualifications:
Familiarity with OptumRx products and systems preferred
Experience within or supporting UHC E&I or Direct OptumRx Clients
OptumRx is
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches millions
of lives decides to gather results from millions of prescriptions every month
and analyze their impact. Let's talk about smart, motivated teams. Let's talk
about more effective and affordable healthcare solutions. This is caring. This
is great chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of integrity,
compassion, relationships, innovation and performance. Join us and start doing your life’s best work. SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHC, OptumRx, Pharmacy, Pharmacy Specialist, Specialist
