Provide high-level technical support through company's services sales, helping drive revenue
Present and explain company's products, services and capabilities to existing and prospective customers
Provide technical support and training to company's sales team
Initiate and drive enhancements to existing solutions and participation in the creation of new product offerings
Collaborate with management and project teams to insure success of customer solutions
Responsibilities:
Understand customer technology needs and provide designs for solutions including: Office 365, Azure/AWS cloud services, managed networks, firewalls, cloud and datacenter server hosting, server and storage, virtualization, wireless, security, mobility and professional services
Assist sales team in professionally and effectively presenting proposed solutions and designs to customers and prospects in a varied business settings
Assist sales team in validating proposed solutions
Perform effective time management throughout short and long term customer/partner support activities
Create and provide thorough and accurate proposals, professional services requirements, scopes of work, and assist sales team with the quotation process
Develop and grow the company's technical knowledge base, including: Office 365, Azure/AWS cloud services, managed networks, firewalls, cloud and datacenter server hosting, server and storage, virtualization, wireless, security, mobility, application management and professional services
Provide technical information and training to new and existing sales team members
Assist with the accomplishment of revenue and gross profit targets, working closely with the sales team throughout the sales cycle
Actively participate in company's product and service development by working to better serve customer needs and how current products, features and services might be enhanced or transformed into new or better product and service offerings.
Required Skills:
Demonstrated understanding of the technology and architecture of: Office 365, Azure/AWS cloud services, managed networks, firewalls, cloud and datacenter server hosting, server and storage, virtualization, wireless, security, mobility and professional services
Proficiency in use of office applications, including: Microsoft Outlook, Excel, and Visio
Exemplary organizational, interpersonal, and communication skills
Ability to effectively perform and create detailed documentation for customer needs assessments
Experience in the design, build and implementation of successful and effective customer solutions based on customer needs assessments
Capability and readiness to document technical solutions in a timely manner while ensuring feasibility, reliability, accuracy, and completeness
Capability and readiness to work in a team environment, sharing knowledge and expertise among various departments within the company
Experienced in successfully meeting tight deadlines while managing variable workloads in addition to unexpected challenges and priority changes
Desired Skills:
Knowledge and minimum four years of applied work experience in one or more of the following: managed networks, cloud computing, server hosting, server and storage, virtualization, wireless, security, mobility and professional services
Knowledge and minimum two years of applied work experience in the design of distributed, high availability network infrastructures, including servers, switches, routers, and storage
Knowledge and minimum two years of practical work experience in the configuration and support of Office 365, Azure/AWS cloud services, VMware, Hyper-V and Microsoft Exchange
Preferred knowledge of SonicWALL, Watchguard, ConnectWise Suite, Datto, Security Solutions (SIEM, Threat Detection & Protection, MFA, Cybersecurity Awareness Training), Network Detective or similar network assessment toolsets
Education or Equivalent Experience:
Bachelor's degree in Engineering/MIS/Computer Science or equivalent work experience
5+ years of experience as a sales/pre-sales engineer, solutions engineer, or related project engineering role
