Technical Support Representative

Technical Support Representative

08 Aug 2024
Florida, Tampa bay area, 33607 Tampa bay area USA

Technical Support Representative

Vacancy expired!

RESPONSIBILITIES:
Kforce has a client in need of a Technical Support Representative in Tampa, FL. Work hours are 8:30am - 5.30pm or 10:00am - 7:00pm as required by team schedules.

Responsibilities:
The Technical Support Representative will ensure completion of tasks, taking full ownership of tickets, maintaining consistent communication with all affected parties
Setup and configure web applications on servers (e.g., SQL server, .NET application, IIS)
Answering/resolving cases raised over the phone or via a web portal
Remotely connect to customer environment
Meeting SLA requirements
Test, identify and document defects for the attention of the development team
Contribute to the knowledgebase with up-to-date solutions
As a Technical Support Representative, you will build strong working relationships with fellow analysts, knowledge specialists, and technical personnel to identify workarounds, solutions, and opportunities
Become a subject matter expert (SME) for various technical and product related functionalities
Adhere to and improve on current support processes
Always remain customer focused
Learn, support, and investigate the functionality of the software at all levels
The Technical Support Representative will participate in TeamMate user conferences with the provision of client technical training and support Q&A as needed

REQUIREMENTS:
Solid understanding of SAAS solutions (Cloud)
Excellent written and verbal communication and interpersonal skills, with an ability to communicate effectively and professionally in both technical and non-technical language
Experience running SQL queries on databases
Ability to reproduce errors and troubleshoot issues using error logs, SQL queries, reviewing previous tickets, knowledge base articles, debug tools, etc.
Ability to meet and maintain customer support KPI targets
Able to work in the Tampa office at least 3 days a week
There is no regular travel requirement in the role, although occasional trips within the US and abroad may be required

Desirable Working Experience In:
Authentication methods and security
Procmon, Wireshark, FiddlerCap, SQL Profiler and Regedit
Fluency in either Spanish or French is a plus

This client requires a COVID-19 vaccination. Kforce grants reasonable accommodations to persons with disabilities and/or for sincerely held religious beliefs, and in accordance with applicable law.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job Details

  • ID
    JC44698408
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2022-08-06
  • Deadline
    2022-10-05
  • Category

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