Software Guidance & Assistance, Inc., (SGA), is searching for an Operations Analyst for a contract assignment with one of our premier financial services clients in Tampa, FL.
Responsibilities :
Manage client inquiries related to Corporate Actions, Income and Proxy events for global accounts. Resolves complex problems where the analysis of situations or data requires an in-depth evaluation of basic securities processing procedures and industry standards.
Manage client relationships and demonstrate competence in improving and turning around relationships at risk; seek and create the best possible solutions for clients requiring customized services, greater efficiencies, timeliness and overall quality of services performed.
Actively participate with Relationship Management in regular service review meetings, due diligence sessions and client visits.
Demonstrate the ability to analyze and resolve client inquires, liaising with internal business partners to deliver best in class client service
Maintain focus on client centricity while managing multiple demands and competing priorities in order to deliver value to client.
Demonstrates commitment to Citi's credit and risk processes through day-to-day activities, sharing information related to regulatory changes and advocating process/policy improvements.
Leads projects and/or offer solutions for assigned securities processing area.
Required Skills:
BS/BA degree or equivalent combination of education/experience Desired
2-5 years relevant experience
Related industry experience
Operational knowledge within Finance industry
Experience in other financial products outside of asset service will be advantageous
Proven experience working within a team environment
Excel, Word, Outlook, Access
Analytical and numerate, ability to research and resolve complex issues
Good written and verbal communication skills
Demonstrated strong execution capabilities and ability to research and resolve complex issues
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com .
