Desktop Support Specialist Tier 2
Zymphony Technology Solutions is a full-service Technology Product and Services Company located in the Westshore business district of Tampa, Florida.
We are currently seeking a Desktop Support Specialist Tier 2 for our Tampa location.
Desktop Support Specialist Tier 2 is responsible for assisting in the structured architecting, implementing and supporting technology solutions as an individual contributor and through their team. This position is expected to work with the sales team to architect and sell solutions requiring high-level engineering. This position will manage multiple projects with conflicting time frames, you will be expected to make the best decisions on behalf of Zymphony. Effectively uses resources to drive ticket closure metrics and customer satisfaction. Provides technical leadership to the team and organization.
Our solution set includes a full-range of IT products and services, from IT Strategy to computer repair and maintenance for businesses in the Tampa Bay Area. All resources are highly qualified and certified to perform duties assigned. Zymphony stands behind our commitments and guarantees our people and services.
Essential Duties and Responsibilities:
Serve as a resource on complex technical tickets, issues and client opportunities
Establish structured technical standards relating to hardware, software and services for proposals and best practices
Deliver solutions and provide support with Microsoft, Cisco, RDS, Hyper-V, VMWare, and Office 365 technologies
Monitor systems performance, perform complex root cause analysis and provide resolution for systems at different enterprise levels
Provide quality assurance oversight on trouble tickets as needed to evaluate and assess technical risks, adherence to standards, and progress on issues according to Service Level Agreements (SLA's)
Provide high-end support for the sales team for complex issues and opportunities
Provide mentorship and support professional the development of the technical services team.
Represent Zymphony professionally to all interested parties including customers, prospects, and outside vendor partners
Exhibit sensitivity and awareness to the specific needs of customers, business partners, and technical services team
Excellent written and verbal communication skills as well as follow through skills
Excellent presentation, organizational and planning skills
Process oriented, with great attention to detail
Strong passion for customer service
Adherence and commitment to Zymphony Core Values
Any tasks assigned by manager
â¢ Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
â¢ Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
â¢ Intermediate knowledge of networked workstation and server configurations
â¢ Intermediate knowledge of network devices (routers, firewalls, switches)
â¢ Excellent communications/customer relationship skills
â¢ Excellent organizational skills
â¢ 2+ years of desktop experience
â¢ Help Desk/MSP experience a plus
â¢ 1 -3 years server experience a plus
Preferred Technical Certifications:
CCNA, MCSA 10, 365 or Server 2016
Compensation and Benefits:
â¢ Competitive Compensation
â¢ Medical, Dental and Vision Insurance benefits, 401k with 50% match, Paid Vacation, etc.
â¢ A great working environment
â¢ Full-Service IT Outsourcing
â¢ PC Support
â¢ Network Administration
â¢ Hardware Resale -- Dell, HP & Compaq Authorized Resellers
â¢ Software Resale
â¢ Custom Software Development
â¢ Network Security -- Monitoring, VPN, Firewalls, etc.
â¢ Managed Services & Network Monitoring
â¢ Comprehensive Home Office Support
â¢ Cabling & Wireless Network Installations
â¢ Web Site Development, Management & Hosting
â¢ Application Hosting (ASP)
â¢ Remote Maintenance & Support
â¢ IT Strategy & Implementation Planning
â¢ IT Asset Management
â¢ Telecommunications (Local, Long Distance, Internet)
â¢ Telecommunications Management (VPN, Frame Relay, WAN)
â¢ Telecommunications Systems Sales (Avaya, Nortel, etc.), including VoIP/IP Communications and traditional analog/digital phone systems
â¢ Consulting -- Business Process, ERP, CRM, Sarbanes Oxley, HIPAA, etc.
About Zymphony Technology Solutions
Zymphony is seeking the best and brightest talent for this position.
Zymphony is an established, yet fast-paced and rapidly growing company with a strong reputation and talented team that is dedicated to creating a world class company and an overwhelmingly satisfied client base. Our firm has enjoyed consistent growth rate since inception, providing a very strong basis for personal and professional growth for our entire team of talented professionals. The environment is very teamwork oriented, collegial and entrepreneurial.
Zymphony Technology Solutions enforces a stringent policy that all employment decisions are made on the basis of valid criteria, independent of an individual's gender, race, color, national origin, age, religion, citizenship, marital status, sexual orientation, physical or mental disability, veteran status or other legal consideration. This policy covers decisions in areas such as recruiting, hiring, promotions, compensation, training and separation.
Please apply here to be considered: https://zymphony.recruiterbox.com/
No e-mail or phone calls please.