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CIO Technology Solutions is a Technology Solutions Provider of cloud hosting, technology support, network security and compliance, and design and solution consulting. We are committed to providing best in class service to our clients as well as helping our people grow and reach their potential. We are a great place to call home because we embrace the Work hard, Play Hard philosophy and think of each other as family! We are always looking for and welcome the critical thinkers with strong analytical skills who are adaptable, have excellent communication skills, and are committed to continuous learning. If you are one of these people and you want to invest your future in us, we will invest in you! We offer an excellent benefits package as well as educational and career growth opportunities in a fast-paced but fun environment.
Were currently seeking an experienced IT Service Desk Technician - Level 1. The level 1 monitors customer networks, provides phone support for customer-related technical issues, performs general maintenance activities, and escalates network critical issues to Level 2 and 3 technicians. Must be able to work in a highly dynamic environment, either individually or as part of a team.
General Duties
Serve as the first point of contact for customers seeking technical assistance over the phone or email, providing troubleshooting and diagnostic techniques and asking pertinent questions
Determine the best solution based on the issue and details provided by customers, including knowing when to escalate to the next support level
Record events and problems and their resolution in ConnectWise ticketing system
Participate in the after-hours on-call rotation schedule
Document unique to customer or systemic problem resolution activities for future staff reference.
Requirements
Microsoft Windows professional version desktop operating systems (most current 3 version
Microsoft Office applications (most current 3 versions)
Microsoft business application products (Lync, Skype, Visio, 365, etc.)
Windows Server Active Directory user support
Network Printer/Scanner setup and support
Citrix XenApp remote desktop services
Internet Explorer/Chrome, support of multiple browsers
Customer-oriented and even-tempered
ConnectWise/LabTech experience preferred
1 year of IT support experience within a MSP (Managed Services Environment) preferred
2 year (AS) degree in Computer Technology, similar degree or experience preferred
CompTIA A+, Network +, Security Plus, similar certification or experience preferred
Benefits
PTO Package
Community Volunteering Program with PTO Comp
Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
IRA Package with 100% match
Referral Bonuses
Business casual attire
Frequent company events, lunches and other perks
