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ALL ROADS TRUCK & AUTO REPAIR is steadily growing and expanding and is currently looking for a Service Writer/Assistant Manager
Essential Duties and Responsibilities of a Service Writer/Assistant Manager
Greets patrons
Inquires as to reason for customer visit.
Takes detailed notes with regard to customer’s vehicle issues.
Asks follow up questions as necessary.
Enters customer’s personal information in database.
Provides forms for customers to sign.
Draws up work order with specific details.
Assigns vehicle to mechanic.
Acts as liaison between customer and vehicle technician.
Provides cost estimates.
Assists in analyzing nature of vehicle issues.
Imparts information to customer regarding the work provided by the mechanic.
Answers customer questions regarding condition of the vehicle, wait time, and cost.
Explains terminology and the nature of work completed to customer.
Prints out invoice statements.
Explains estimates/invoice details to customer.
Processes customer payments.
Answers phones and schedules appointments as needed.
Provide direction and coaching to all Technicians to ensure repair orders are processed according to each repair plan and adjust as needed throughout the day
Manage individual performance of production employees and coach/train as appropriate
Manage daily and weekly workload by assigning and distributing to balance and maximize production.
Required Knowledge, Skills and Abilities
Demonstrates strong interpersonal and customer service skills.
Maintains professional but friendly demeanor.
Possesses knowledge of automotive industry and various repair options.
Demonstrates patience.
Demonstrates strong organizational skills.
Communicates clearly and effectively.
Exhibits ability to understand and interpret vehicle terminology.
Is able to translate automotive jargon into layman’s terms for explanatory purposes.
Pays close attention to detail.
Exhibits ability to remain calm and polite when dealing with frustrated customers.
Knows how to drive.
Possesses basic computer skills
Manages time efficiently.
Demonstrates excellent telephone etiquette.
All Data Management experience is plus.
Compensation : Salary
Job Type: Full-Time
Education and Experience
High school diploma or GED required.
Previous work experience in automotive industry required.
Must hold a valid driver’s license.