Client Success Manager - Ortho

Client Success Manager - Ortho

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Job Description

The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders.

• The main responsibilities of the ACSM are to maintain regular client communications
• Present aspects of products currently licensed to the client for touch points and new product use; be the anchor of ongoing education on licensed products
• Collaborate internally to keep all accounts apprised of any potential issue to their software performance and monitor/record the status of all customer communication in Salesforce, Excel, etc.
• Maintain client renewal rate at or above company goals in territory
• Follow up on client inquiries directed to other departments
• Attend Trade Shows to represent the company and strengthen relationships with existing client base
• Respond to inbound calls in accordance with performance standards for the ACSM role, resolving customer issues and ensuring an exceptional client experience
• Fully accountable for maintaining a referenceable customer base for assigned territory by facilitating on-site visits with existing customers collaborate with inside and new business sales team to leverage current account relationships for prospective sales, and ensuring minimum level of “client touches”.
• Participate in kick off calls to successfully transition account ownership post-sale/implementation.
• Conduct onsite Customer Visits in accordance with performance metrics for the CSM role

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Long-distance or air travel as needed – not to exceed 10% travel.
• Periods of stress may occur.

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Qualifications

• Bachelor’s Degree
  required

• 2-4 years of client success / account management experience;
  practice experience preferred

• Excellent customer service skills
• Exceptional written and verbal communication skills
• Demonstrated ability to problem solve; strong judgment and interpersonal skills.
• Ability to work effectively with all levels of the organization;
• Approachable, professional, patient, balanced approach to handling tasks of varying priority and stress levels
• Strong understanding of broader business initiatives and strategy and ability to incorporate this understanding into client interaction/outcomes; strategic thinker
• Ability to travel throughout the year, including occasionally on weekends

Additional Information

Benefits and Perks

At Nextech we strive to be a great place to work and we are constantly evolving the way we take care of all our teammates.

• Competitive Salary
• Highly Competitive Bonus
• "Shoot for The Stars" Salary Step Program for Product Support Roles
• Employee Recognition Program
• Choice of 3 Medical Plans
• Wellness Program Including Discounts on Medical Premiums
• Company HSA Funding
• 15 days PTO at date of hire (increase with tenure milestones)
• 10 Paid Holidays
• 1 Floating Holiday
• Volunteer Time Off
• 100% Company-Paid Parental leave for Mothers and Fathers
• Choice of 2 Dental Plans
• Vision Insurance
• 401K Employer Match and Roth Option Available
• 100% Company Paid Life Insurance
• 100% Company Paid Short and Long-Term Disability Insurance
• Flexible Spending Account
• Company-Sponsored 529 College Savings Plan
• Supplemental/Ancillary Insurance
• Company Sponsored Events
• Corporate Discounts on Retail, Travel, Entertainment and More!
• Pet Insurance
• Healthy Snacks
• Treadmill Desks
• Casual Dress/Work Environment
• Employee Referral Bonus

All your information will be kept confidential according to EEO guidelines.