Vacancy expired!
Field telephone calls and e-mail messages from employees seeking guidance on technical problems. In responding to these requests for guidance, Helpdesk Support
Assist computer users with the inevitable hardware and software questions not addressed in available documentation / Install selected software and hardware products
Be "on-call" for all periods as assigned by Manager/ work shift work - including weekend work - OT may be necessary
Assess when repair of hardware is necessary and work closely with vendors to affect a solution ensuring continuity of service at the user level.
Assure continuity of the computer system for all system users in the various centers across the country in the WAN.
