Duties and Responsibilities • Monitor and respond promptly to incoming requests related to IT issues • Maintain ticket system with a clear record of activities for every incident reported to IT • Provide clear communication and guidance to users during incidents and throughout resolution of the issue(s) • Diagnosing system errors and other issues • Remotely accessing hardware or software for clients to make changes and fix problems • Setup, maintain and troubleshoot PCs and VoIP phone systems • Install and troubleshoot peripheral devices such as printers, scanners and mobile/smart phones • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance • Identify, log and resolve technical problems with software applications or network systems • Ensure that work is carried out within agreed service levels and in accordance with the IT Department Guidelines • Escalate issues as needed to ensure their prompt resolution • Ability to prioritize workflow independently • Follow all IT Department standards and checklists • Other responsibilities as assigned
Qualifications • Bachelor's Degree in Information Technology or equivalent experience (at least three years) preferred • Excellent customer service skills • Ability to communicate clearly and effectively • Excellent problem solving and troubleshooting skills • Experience with the following systems as an administrator is preferred: o Office 365 o Azure admin experience o Microsoft Windows Server 2012r2 to 2019 o Windows 10 setup, maintenance and troubleshooting • Microsoft certification in Windows 10, Office 365 or Azure, or other certifications is preferred
Physical Requirements • Prolonged walking, standing, bending, kneeling, reaching, twisting • Must be able to walk up and down stairs • Must have visual and hearing acuity • Use fingers or hands to grasp, move, or assemble objects • Must be able to lift and carry up to 50 pounds
If interested in this role please email your resume to Nisha Lyles at
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
