Need Genesys Cloud Developer in Alpharetta, GA

Need Genesys Cloud Developer in Alpharetta, GA

17 Apr 2024
Georgia, Alpharetta, 30004 Alpharetta USA

Need Genesys Cloud Developer in Alpharetta, GA

Vacancy expired!

Role: Genesys Cloud Developer
Work Location: Alpharetta, GA, 30004
Contract duration : 6 Months
No. of open positions: 6
Is there a possibility of some remote work due to COVID19 situation: Yes
Minimum years of experience: 8-10+

Job Description:

  • 8-10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform.
  • Hands on experience with Genesys Cloud
  • Candidate should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD.
  • Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP.
  • Experience in building IVR application with both AVP as well GVP. Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor).
  • Experience in building Chat and Email interaction handling application
  • Thorough understanding and experience with call back technologies, preferably with virtual hold solutions
  • Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit
  • Experience managing and administrating Work Force Management Solution (IEX).
  • Experience designing Business Continuity /Disaster Recovery architecture

"SIRI INFO SOLUTIONS INC IS EQUAL OPPORTUNITY EMPLOYER"

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Job Details

  • ID
    JC12335987
  • State
  • City
  • Job type
    Contract
  • Salary
    $DOE
  • Hiring Company
    Siri Infosolutions Inc
  • Date
    2021-04-17
  • Deadline
    2021-06-16
  • Category

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