Business Analyst Rate: ALAP Location - Atlanta, GA Last Date Submission: 6/16/2021 Estimated Duration: 12+ Months Job Description: The CAPS Business Analyst will report to the CAPS Sr. Manager of Technical Solutions. Under limited supervision, this position will participate in the planning, documentation, design, testing, and implementation of new system functionality and enhancements to existing functionality for multiple systems. This position is responsible for capturing, analyzing, and documenting customer business needs and how they will be implemented in those designated systems. This position supports the user community by documenting business and process needs, creating system training material and documents, and supporting users needing assistance with system functionality. This position may act as a team or project lead and contributes to building a strong relationship between the business and technology. Work Schedule: Partial remote. Local candidates strongly preferred as they will be expected to be onsite when requested. Job Responsibilities: • Responsible for both recommending and capturing business requirements, functional, and non-functional requirements for the various systems that client uses. • Participates in, and in some cases may lead, business requirement gathering sessions with internal stakeholders, business vendors, and partner programs and agencies. • Participates in the planning, creation, testing, deployment, and evaluation of the SDLC for client’s systems. • Evaluates and provides feedback on system requirements created by other vendors, programs, or agencies. • Participates in or assists with user acceptance testing. • Develops, documents, and reports recommendations for solving and/or addressing problems, questions and issues based on research conducted. • Clearly communicates management's views on major policies or current issues to individuals and entities both within and outside the organization. • Creates and manages logic for robotic process automation used in client’s systems and processing. • Uses sound judgment to respond appropriately to internal and external contacts. • Accurately and clearly conveys directives, assignments, instructions, and other information from management to other staff as directed. • Independently establishes and monitors deadlines to ensure timeliness of staff's responses to inquiries, complaints, and other issues. • Serves as a member of the CAPS Program Administration section and supports the work of other team members as needed. • Coordinates with vendors and technical staff to ensure that functionality of automated systems is consistent with, and in adherence to, program policies, laws, regulations, and best practice standards by users. • Develops and administers training, training documents, and user guidance for system changes or workarounds. • Develops and documents business processes for users of new or upgraded system. • Assists with development of change management plans for transition to new or upgraded systems. • Provides business user support and oversight statewide in the use of all data systems for the program. • Serves as liaison between business users and technical staff in the implementation and development of business process automation. Agency Required Qualifications: - Bachelor's degree in a related field from an accredited college or university OR Associate's degree in a related field from an accredited college or university AND Two years of related experience OR Two years of experience at the lower level IT Business Analyst 1 (ITP060) or position equivalent. Agency Preferred Qualifications: • Experience working with data systems and acting as a liaison between business users and technical staff. • Experience automating and documenting business processes. • Experience working on multiple complex projects simultaneously. • Experience organizing and analyzing data to inform decision making. • Experience managing business functions and processes. • Knowledge of or experience with Georgia Gateway Integrated Eligibility System. • Knowledge of system development and configuration. • Advanced skills in Excel and other Microsoft Office applications. • Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Project Management Institute – Business Analyst (PMI-PBA), or similar certification Technical Competencies: • Knowledge of eligibility requirements and systems. • Experience creating user stories based on collected requirements and well-defined acceptance criteria on a software project management platform such as JIRA, DevOps, Microsoft Project, or TFS. • Understanding of the needs and processes necessary for process automation. Particular expertise gathering requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends. • Understanding of business user needs, and ability to translate those needs to technical staff that are responsible for the coding and development of data systems. • Understanding of how data systems interact. • Intermediate or advanced skills in Microsoft Word and Excel. • Intermediate skills in SharePoint and relational databases. • Ability to execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers. • Ability to develop and maintain positive work relationships. • Ability to collaborate and work effectively as a team member. • Excellent communication skills, both oral and written, and organizational skills. • Ability to organize and evaluate data to drive decision making. • Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups. Physical Position Requirements: • Work is typically performed in an office environment with intermittent sitting, standing, or walking in various settings. • The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication. • Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection. • Full range of hand and finger motion for data entry purposes. Experience both recommending and capturing business requirements, functional, and non-functional requirements
Required 5Years Experience with all phases of SDLC with emphasis on planning, requirements, design, test, implementation, and evaluation
Required 5Years Experience with configuration and management of robotic process automation software
Required 3Years Experience with development and administration of training materials, training documents, and user guidance for system changes
Required 5Years Experience working with data systems and acting as a liaison between business users and technical staff
Required 5Years Knowledge of or experience with Georgia Gateway Integrated Eligibility System desired
CBAP, CCBA, PMI-PBA, or similar certification Required
Experience gathering requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends
Required3Years Advanced skills with Microsoft Office Suite and SharePoint
Enterprise Project Manager Rate: ALAP Location - Atlanta, GA Last Date Submission: 6/16/2021 Estimated Duration: 12+ Months Job Description: The CAPS Enterprise Project Manager will report to the CAPS Director of Systems and Data. Under limited supervision, this position is responsible for managing long term projects that predominantly impact the CAPS program but may also have an agency wide impact as well. These projects will have technical, policy, and process requirements that may impact multiple programs, workstreams, and systems. This position creates project plans using appropriate project management methodologies with input from primary stakeholders. This position will use project plans to coordinate resources, assess and communicate progress and quality, and ensure project milestones and timelines are met as established in the plan. Work Schedule: Partial remote. Local candidates strongly preferred as they will be expected to be onsite when requested. Job Responsibilities: • Leads project planning sessions with multiple stakeholders and subject matter experts. • Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile. • Coordinates staff and other resources as needed. • Manages overall coordination of projects from planning through implementation. • Sets and manages project scope, priorities, deadlines, and deliverable schedules. • Facilitates discussion and consensus among various project stakeholders. • Creates project plans and manages and tracks progress. Reports to leadership project status. • Uses the best project management methodology for the project. • Ensures project milestones and deadlines are met. • Manages and mitigates risks and issues. • Designs and facilitates contracts and agreements. • Responsible for contract and vendor management activities. • Creates reports and presentations for project status; presents to management and leadership. • Coordinates all data system projects for the CAPS program and identifies and assigns (in coordination with CAPS leadership) other appropriate SMEs as needed. Assembles project teams and provides guidance and support to peers and subordinate staff. • Serves as a member of CAPS Program Administration unit and supports the work of other team members as needed. • Develops change management plans for transition to new or upgraded systems. If significant scope changes happen in-flight of projects, experience with in-flight change requests and management plans are expected as well. Agency Required Qualifications: Bachelor's degree in a related field from an accredited college or university AND Five years of recent relevant project management experience, with a progression in responsibility AND eligibility to sit for Project management Professional (PMP) certification. Agency Preferred Qualifications: • Experience working with data systems and acting as a liaison between business users and technical staff. • Experience managing projects automating and documenting business processes. • Experience coordinating multiple complex projects simultaneously. • Experience organizing and analyzing data to inform decision making. • Knowledge of or experience with Georgia Gateway Integrated Eligibility System. • Advanced skills in Excel and other Microsoft Office applications. Technical Competencies: • Knowledge of eligibility requirements and systems. • Experience measuring staff effort related to user stories and tasks surrounding testing, development, and any other part of a typical technical strategy or implementation project • Understanding of business user needs, and ability to translate those needs to technical staff that are r responsible for the coding and development of data systems. • Understanding of how data systems interact. • Intermediate or advanced skills in Microsoft Word and Excel. • Intermediate skills in SharePoint and relational databases. • Understanding and use of document management and version control. • Ability to execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers. • Ability to develop and maintain positive work relationships. • Ability to collaborate and work effectively as a team member. • Excellent communication skills, both oral and written, and organizational skills. • Ability to organize and evaluate data to drive decision making. • Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups. IT Project Manager in an Enterprise Environment Required 5Years Experience in new development, installation and configuration on large IT Application Development Required 5Years Experience in waterfall, hybrid, and Agile/Scrum based project methodologies Required 5Years Experience in managing multiple complex projects, implementations, and roll outs simultaneously
Required 5Years Experience using Azure DevOps, Visual Studio, and Jira
Required 3Years C Level Project Presentations Required 5Years Experience and understanding of contracts and vendor management activities
Required 5Years Experience measuring staff effort related to user stories and tasks for test, dev, other parts of technical project solutions Required 5Years Experience with Healthcare or Human Services Eligibility Systems Required 1Years Very proficient with Office 365 and Microsoft Teams Required
Very proficient with MS SharePoint Required
PMP Certified and or CSM Required
Knowledge of Georgia Gateway Integrated Eligibility Systems Desired
