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Position: Esri ArcGIS IT Support Specialist
Location: Atlanta GA
Job Type: Contract
Job Description:
Under general supervision, provides Esri ArcGIS end-user support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive.
Esri ArcGIS end-user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates the issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.
Responsibilities:
- Acts as 1st line/tier of GIS technical support for GDOT
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GDOT GIS User Group, resources, and assists in training material creation
Required/Desired Skills: Skill Required /Desired Amount of Experience Bachelor's degree in related field from accredited college or university Required 0 Knowledge and experience with Esri ArcGIS software Required 3 Years Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS Highly desired 0 Experience with ArcGIS Online or related mobile applications Highly desired 0 Experience working with Esri geodatabases, or any other GIS data experience Highly desired 0 Passion to provide excellent customer service and build effective customer relationships Required 0 Excellent communication, interpersonal, collaboration, and teamwork skills Required 0
